Shipping, Returns & Warranty: What to Expect at Alva
Know when your order will arrive, cook with it during your 45-day home trial, and get help when you need it.
Shipping: what to expect
| Step | What happens |
|---|---|
| Dispatch | Orders placed before 1PM ET, Mon–Fri, ship the same business day; after 1PM ET or on weekends, the next business day. Holiday/peak periods can add a day. |
| Transit (US) | Most orders arrive within 2–5 business days of dispatch. Alaska, Hawaii and US territories can take slightly longer. |
| Cost | Free US shipping on orders $99+; flat rate below that (shown at checkout). |
| Tracking | A tracking link arrives by email the moment your order ships. You can also check anytime on the Track Your Order page. |
| International | Shipped via DHL eCommerce, typically 7–11 business days; duties options shown at checkout. |
45-Day Home Trial
Try Alva in your own kitchen for 45 days from delivery. If it isn’t the right fit, start a return within that window. View home trial details.
| Step | What happens |
|---|---|
| Start a return | US orders: use the returns portal. International: returns portal (intl). Have your order number ready. |
| Refund timing | After receiving and inspecting your return, we process your refund within 5 business days. Your payment provider may need additional time to show the credit. |
Known issues & how we fix them
The honest list — the things that occasionally go wrong with any shipped product, and the exact fix and timeline for each:
| Issue | What to do | Timeline |
|---|---|---|
| Package lost or stuck in transit | File a shipping claim (shipping protection, if added at checkout) | File 7–30 days from the last tracking update; claim replies typically within 24 hours |
| Marked delivered but missing / stolen | File a shipping claim | File 5–30 days from the delivery scan; replies typically within 24 hours |
| Damaged in transit | File a shipping claim with photos of the package and item(s) | File within 30 days of delivery |
| Arrived damaged or defective | Email care@alvacookware.com with photos. We’ll replace it or refund it in full, including shipping costs, at no charge to you. | Contact us as soon as you notice the issue. |
| Manufacturing defect later on | Email care@alvacookware.com, subject "Warranty Claim", with proof of purchase + photos — covered items are repaired or replaced free, shipping on us | Response typically 2–3 business days; see warranty terms |
| Nonstick gradually losing release | Follow the ceramic care guide to address residue and protect easy release. Normal coating wear is excluded from the limited warranty. | Self-serve, immediately |
Warranty, briefly
Maestro stainless steel / uncoated 5-ply, Artist / Black Angus carbon steel, and Nori enameled cast iron carry a limited 25-year warranty. Maestro ceramic nonstick (including coated 5-ply), Forest carbon steel, and Neat ceramic nonstick carry a limited 10-year warranty. Energy ceramic nonstick carries a limited 5-year warranty. Cicla ceramic nonstick carries a limited 3-year warranty. Coverage applies to manufacturing defects under normal household use. Normal wear and gradual loss of nonstick performance are excluded. View coverage and exclusions.
Frequently asked questions
How long does Alva take to ship?
Orders before 1PM ET on weekdays dispatch the same business day, and most US orders arrive within 2–5 business days. Shipping is free on US orders over $99.
What is Alva's return policy?
Try Alva in your own kitchen for 45 days from delivery. If it isn’t the right fit, start a return within that window. View home trial details.
After receiving and inspecting your return, we process your refund within 5 business days. Your payment provider may need additional time to show the credit.
My package is lost or arrived damaged — what do I do?
If your product arrives damaged or defective, contact us with photos for a replacement or full refund. If you added shipping protection, use the claims portal for a lost, stolen or transit-damaged package.
How do I contact Alva customer service?
Email care@alvacookware.com — typical response within 2–3 business days. For warranty claims, use the subject line "Warranty Claim" and include proof of purchase and photos.
Does the warranty cover nonstick wearing out?
The limited warranty covers manufacturing defects, including applicable defects in the coating. Gradual loss of release from normal wear is excluded. Gentle care helps preserve performance. See the care routine.
Thoughtful cookware, designed in Belgium since 1949.