Shipping

At Alva, we believe cookware should arrive quickly, safely, and with zero guesswork.

  • Flat rate shipping: $5 on all orders under $179

  • Free shipping: On orders $179+ (continental U.S.)

  • Delivery speed: Most orders arrive within 2–4 business days (continental U.S.)

  • Tracking: You’ll receive an email with tracking details as soon as your order ships

Note: Orders to Alaska, Hawaii, and U.S. territories may take longer and require additional shipping costs, shown at checkout.

Coverage Area

We currently ship within the United States, including Hawaii and Alaska.

For shipping questions, contact us at Care@alva-cookware.com

Shipping Protection

Shipping Protection must be added at time of purchase and is non-refundable. Please see guidelines below:

  • Lost - Stuck in transit Claims must be filed between 7 and 30 days from the last shipping update.
  • Stolen - Marked as delivered Claims must be filed between 5 and 30 days from when the order was marked delivered.
  • Damaged - Claims must be filed with photos of the damaged package and item(s), no later than 30 days from when the order was marked delivered.

All claims can be filed here. Claims can be filed 24/7 and replies are typically received within 24 hours.

Returns & Exchanges

We want you to love cooking with Alva. If something isn’t right, you can return your product within 45 days of delivery.

  • Exchanges: Always free (you’ll receive a credit once your return is received, then can reorder your preferred item).

  • Refunds: A $5 handling fee is deducted per return order.

  • Return shipping: Customers are responsible for arranging and paying return shipping on all returns. Alva does not provide prepaid labels.

  • Defect / warranty claims: If your cookware is defective, our warranty applies (see below). Once approved, Alva covers shipping on warranty replacements.

Return conditions:

  • Items must be unused and in original packaging

  • All accessories/manuals must be included

  • Proof of purchase required

👉 To start a return, contact us at care@alvacookware.com for instructions before shipping your product back.

Refunds are issued to the original payment method within 5–10 business days after inspection.

Warranty

Cookware should last for years, not seasons. Every Alva product is backed by our limited warranty against defects in materials and workmanship, under normal household use.

Coverage by Collection

  • Stainless Steel: Limited Lifetime Warranty

  • Enameled Cast Iron: Limited Lifetime Warranty

  • Carbon Steel: 10 years

  • Ceramic Nonstick: 10 years (industry-leading coverage)

What’s Not Covered

To keep your cookware safe and your warranty valid, please avoid:

  • Overheating beyond the recommended temperature for each material

  • Using metal utensils on ceramic nonstick

  • Thermal shock (e.g., putting a hot pan into cold water)

  • Cosmetic changes: discoloration, scratches, minor dents, or non-stick performance changes from regular use

  • Commercial or outdoor use

How to Make a Claim

  1. Email us at care@alvacookware.com with proof of purchase and photos of the issue

  2. Our team will review your claim and, if approved, arrange replacement or repair at no cost

  3. Alva covers shipping for approved warranty claims

With Alva, you get the reassurance of premium protection — plus one of the longest ceramic nonstick warranties in the industry.

Damaged or Defective Items

Received something that arrived damaged or isn't working properly? Contact us immediately and we'll make it right with a replacement or store credit. Please note that cash refunds are not available for damaged or defective items.

Important Guidelines 

  • Returns not meeting our conditions may be subject to restocking fees or refund denial
  • You're responsible for securely attaching return labels and ensuring they're readable
  • Lost or delayed returns due to unclear barcodes or shipping labels are the customer's responsibility