Shipping Policy

Delivery Timeline

Orders ship via domestic ground service and typically arrive within 2-4 business days after processing.

Shipping Rates 

  • Continental US: $5.00 flat rate
  • Orders $179+: Free shipping (continental US only)
  • Hawaii & Alaska: Express shipping rates apply

Coverage Area

We currently ship within the United States, including Hawaii and Alaska.

All promotional free shipping offers apply to continental US orders only.

For shipping questions, contact us at Care@alva-cookware.com

Shipping Protection

Shipping Protection must be added at time of purchase and is non-refundable. Please see guidelines below:

  • Lost - Stuck in transit Claims must be filed between 7 and 30 days from the last shipping update.
  • Stolen - Marked as delivered Claims must be filed between 5 and 30 days from when the order was marked delivered.
  • Damaged - Claims must be filed with photos of the damaged package and item(s), no later than 30 days from when the order was marked delivered.

All claims can be filed here. Claims can be filed 24/7 and replies are typically received within 24 hours.

Alva's Return Policy

We stand behind the quality of our craftsmanship and carefully selected materials. Your satisfaction matters to us, and we've designed our return process to be straightforward and fair.

Return Window 

Returns are accepted within 30 days of your original delivery date.

Returns Process:

  • Initiate Your Return: Visit our Alva Returns page to begin the process
  • Package Your Item: Ship the product back in its original packaging within 30 days
  • Receive Your Refund: Once we receive and inspect your return, we'll process your refund within 7 business days

Return Requirements 

To ensure a smooth return process, please make sure your item meets these conditions:

  • Returned in original packaging with all included accessories
  • Unused and in original condition
  • Accompanied by proof of purchase from our website
  • Shipped back within 30 days of delivery

Return Costs

  • Return shipping: Customer responsibility
  • Processing fee: $5.00 handling fee applies to all returns to cover processing costs

Your refund will be the full purchase price minus the $5.00 handling fee.

Damaged or Defective Items

Received something that arrived damaged or isn't working properly? Contact us immediately and we'll make it right with a replacement or store credit. Please note that cash refunds are not available for damaged or defective items.

Important Guidelines 

  • Returns not meeting our conditions may be subject to restocking fees or refund denial
  • You're responsible for securely attaching return labels and ensuring they're readable
  • Lost or delayed returns due to unclear barcodes or shipping labels are the customer's responsibility

Questions?

Our team is ready to help with any return-related questions. Contact us at Care@alvacookware.com for assistance.