Alva's Shipping Policy

At Alva, we provide domestic ground shipping for all our products within the continental US. Once processed, ground shipments typically take 2-4 business days for delivery. For orders shipping to Hawaii or Alaska, an express shipping fee applies.

We offer a flat rate shipping fee of $5.00 and free shipping on all orders over $179 within the continental U.S.

For more information, email us at Care@alva-cookware.com. 

*Any promotional free shipping is subject to orders for the continental US only.

Shipping Protection

Shipping Protection must be added at time of purchase and is non-refundable. Please see guidelines below:

  • Lost - Stuck in transit Claims must be filed between 7 and 30 days from the last shipping update.
  • Stolen - Marked as delivered Claims must be filed between 5 and 30 days from when the order was marked delivered.
  • Damaged - Claims must be filed with photos of the damaged package and item(s), no later than 30 days from when the order was marked delivered.

All claims can be filed here. Claims can be filed 24/7 and replies are typically received within 24 hours.

Alva's Return Policy

We take great pride in our craftsmanship and use only the finest materials to ensure you receive a high-quality product. Your satisfaction is our top priority. If you need to return an item, please review our return policy below:

We accept returns within 30 days of the original delivery date. Please note that a $11.99 handling fee will be deducted from all refunds to cover return processing costs.

Conditions for Returns:

  • All items must be returned in their original packaging, including all accessories, and remain unused.
  • Returns must be initiated and shipped back within 30 days of the delivery date.
  • Proof of purchase from our website is required.
  • Customers are responsible for the shipping costs associated with returning unwanted items to Alva.

To start a return please visit the following page: Alva Returns

  • Send the Product Back:
    Ship the product to the Alva warehouse in its original packaging within 30 days.

  • Receive a Refund:
    Once the returned item is received and inspected by our team, a full refund (minus the $11.99 handling fee) will be issued within 7 days. 

We’re here to help if you have any questions or concerns about the return process. Email us at Care@alvacookware.com. 

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us right away. We will provide a replacement or store credit as compensation. Please note that refunds are not available.

Additional Notes:

Returns that do not meet the conditions outlined above may be subject to restocking fees or denial of the refund. It is crucial for our customers to be aware that they are responsible for accurately and securely attaching all return labels when returning items. In the event of returns being lost or delayed due to an unreadable barcode, we must emphasize that the responsibility for such instances lies with the customer and not with Alva.

Please don't hesitate to reach out to our customer service team if you have any questions or need further assistance regarding your return.