Alva's Shipping Policy

At Alva, we provide domestic ground shipping for all our products within the continental US. Once processed, ground shipments typically take 2-4 business days for delivery. For orders shipping to Hawaii or Alaska, an express shipping fee applies.

We offer a flat rate shipping fee of $5.00 and free shipping on all orders over $179 within the continental U.S.

For more information, email us at Care@alva-cookware.com. 

*Any promotional free shipping is subject to orders for the continental US only.

Shipping Protection

Shipping Protection must be added at time of purchase and is non-refundable. Please see guidelines below:

  • Lost - Stuck in transit Claims must be filed between 7 and 30 days from the last shipping update.
  • Stolen - Marked as delivered Claims must be filed between 5 and 30 days from when the order was marked delivered.
  • Damaged - Claims must be filed with photos of the damaged package and item(s), no later than 30 days from when the order was marked delivered.

All claims can be filed here. Claims can be filed 24/7 and replies are typically received within 24 hours.

Alva's Return Policy

We take great pride in our craftsmanship and use only the highest raw materials to ensure you receive the best possible product. Your satisfaction is our top priority. If you need to return an item, our policy is as follows. 

  • We offer exchanges or store credit within the first 30 days of shipment.

Conditions for Returns:

  • All original packaging and accessories must be included, unused.
  • The return must be initiated within 30 days from the delivery date and shipped back within 30 days from delivery date.
  • Proof of purchase from our site is required for all returns.

How to Initiate a Return:

  • Contact Us:
    • Within 30 days of receiving the product, reach out to Alva via our contact form or by emailing care@alva-cookware.com to initiate a return.
  • Return the Product:
    • Send the product back to the Alva warehouse within 30 days.
  • Get a Refund:
    • Once the returned product is received and inspected by the Alva warehouse, a full refund will be issued within 7 days. 

Damaged or Defective Items:

If you receive a damaged or defective item, please notify us immediately. We will arrange for a replacement or store compensation.

Additional Notes:

Returns that do not meet the conditions outlined above may be subject to restocking fees or denial of the refund. It is crucial for our customers to be aware that they are responsible for accurately and securely attaching all return labels when returning items. In the event of returns being lost or delayed due to an unreadable barcode, we must emphasize that the responsibility for such instances lies with the customer and not with Alva.

Please don't hesitate to reach out to our customer service team if you have any questions or need further assistance regarding your return.