Shipping & Return Policy

Returns at a glance

Cook with it for 45 days from delivery. If it isn't right for you, start a return within that window.

Normal cooking wear, seasoning and discoloration are welcome. Return it in reasonable condition with all original parts and accessories.

We cover one prepaid return label per order. Read full return terms.

After we receive and inspect your return, we process your refund to your original payment method within 5 business days. Your payment provider may need additional time to show the credit.

Start a return

Shipping & Returns

We want you to feel confident ordering from Alva. Below you’ll find clear information about shipping, returns, and warranty coverage — no fine print, no surprises.

• Orders placed before 1 PM ET, Monday–Friday, ship the same business day.
• Orders placed after 1 PM ET or on weekends ship the next business day.
• Please allow additional time during holidays or peak periods.

U.S. Shipping

Standard shipping to the contiguous U.S. costs $7 on orders below $99 and is free on orders of $99 or more.

• Standard delivery: estimated 3–6 business days after dispatch.
• Expedited shipping: $12; estimated delivery in 2–4 days, as shown at checkout.
• Alaska and Hawaii: $30 standard shipping; estimated delivery in 4–9 business days. The free-shipping offer does not apply.
• U.S. territories: available shipping rates and delivery options are shown at checkout.
• Tracking is emailed when your order ships. Holidays and peak periods may add time.

International Shipping

Standard Shipping – DHL eCommerce Parcel Direct

• Estimated delivery: 7–11 business days
• Cost: Shown at checkout

Duties & taxes may apply.

Shipping Protection

Shipping Protection must be added at time of purchase and is non-refundable. Please see guidelines below:

• Lost - Stuck in transit Claims must be filed between 7 and 30 days from the last shipping update.
• Stolen - Marked as delivered Claims must be filed between 5 and 30 days from when the order was marked delivered.
• Damaged - Claims must be filed with photos of the damaged package and item(s), no later than 30 days from when the order was marked delivered.

You can file a claim here. Claims can be filed 24/7 and replies are typically received within 24 hours.

Start a return or exchange

For orders placed in the US and US territories, please click below to start a return or exchange.

Start US Return

For orders shipped to an address outside the US and US territories, please click below to start a return or exchange.

Start International Return

Taxes & Duties

For applicable locations, duties & taxes will be automatically calculated and displayed during checkout. Depending on the country, you will have the option of DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid).

Please note that if DDU is selected, you will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.

Warranty Coverage

Cookware should last for years.

All Alva cookware is covered by a limited warranty against manufacturing defects when used under normal household conditions. Warranty coverage length and terms vary by product.

For full details, including coverage by collection and exclusions, please visit our warranty policy.

View warranty details →

Questions about shipping, returns or warranty? See exactly what to expect when you order from Alva — timelines, fixes for shipping issues, and how support responds.