Alva's Shipping Policy
At Alva, we provide domestic ground shipping for all our products within the continental US. Once processed, ground shipments typically take 2-4 business days for delivery. For orders shipping to Hawaii or Alaska, an express shipping fee applies.
We offer a flat rate shipping fee of $4.99 and free shipping on all orders over $179.
For more information, email us at Care@alva-cookware.com.
Alva's Return Policy
We take great pride in our craftsmanship and use only the highest quality raw materials to ensure you receive the best possible product. Your satisfaction is our top priority. If you need to return an item, our policy is as follows:
- We offer exchanges or store credit within the first 30 days of shipment.
- For refunds, an $11.99 handling fee will be deducted to cover return processing.
Conditions for Returns:
- All original packaging and accessories must be included, unused.
- The return must be initiated within 30 days from the delivery date and shipped back within 30 days from delivery date.
- Proof of purchase from our site is required for all returns.
How to Initiate a Return:
- Contact Us: Within 30 days of receiving the product, reach out to Alva via our contact form or by emailing care@alva-cookware.com to initiate a return.
- Receive Shipping Label: Alva will notify our shipping warehouse to prepare a return shipping label, which will be sent to your shipping email address.
- Return the Product: Use the provided shipping label to send the product back to the Alva warehouse within 30 days.
- Get a Refund: Once the returned product is received by the Alva warehouse, a full refund will be issued. Please note that $11.99 will be deducted from the refund total to cover return shipping costs.
Damaged or Defective Items:
If you receive a damaged or defective item, please notify us immediately. We will arrange for a replacement or store compensation.
Additional Notes:
Returns that do not meet the conditions outlined above may be subject to restocking fees or denial of the refund. It is crucial for our customers to be aware that they are responsible for accurately and securely attaching all return labels when returning items. In the event of returns being lost or delayed due to an unreadable barcode, we must emphasize that the responsibility for such instances lies with the customer and not with Alva.