Shipping, Returns & Warranty
We want you to feel confident ordering from Alva. Below you’ll find clear information about shipping, returns, and warranty coverage — no fine print, no surprises.
Shipping
We work to get your Alva cookware to you quickly and safely.
- Free shipping on U.S. orders over $179.
- Orders under $179 ship at a flat rate.
- Most orders arrive within 2–4 business day.
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You’ll receive a confirmation email with tracking once your order ships
Please note: Delivery to Alaska, Hawaii, and U.S. territories may take slightly longer.
Shipping Protection
Shipping Protection must be added at time of purchase and is non-refundable. Please see guidelines below:
- Lost - Stuck in transit Claims must be filed between 7 and 30 days from the last shipping update.
- Stolen - Marked as delivered Claims must be filed between 5 and 30 days from when the order was marked delivered.
- Damaged - Claims must be filed with photos of the damaged package and item(s), no later than 30 days from when the order was marked delivered.
All claims can be filed here. Claims can be filed 24/7 and replies are typically received within 24 hours.
Returns & Exchanges
If something isn’t right, we offer a straightforward return process.
- Returns are accepted within 45 days of delivery.
- Items must be unused and returned in their original packaging.
- Free exchanges or store credit are always available
- For refunds to the original payment method, a $10 handling fee will be deducted to cover return processing.
Refunds are issued once the returned item has been received and inspected at our warehouse.
Please allow 5–10 business days for the refund to appear on your original payment method after processing.
Warranty Coverage
Cookware should last for years, not seasons.
All Alva cookware is covered by a limited warranty against manufacturing defects when used under normal household conditions. Warranty coverage length and terms vary by product.
For full details, including coverage by collection and exclusions, please visit our warranty policy.
