ALVA SUPPORT
Cookware warranty
Cook with confidence. We stand behind our cookware with a limited warranty against manufacturing defects.
For the original purchaser, with proof of purchase, under normal household use.
Find your coverage
Your warranty term depends on the collection and cooking surface. All terms below cover manufacturing defects in materials and workmanship.
| Collection & material | Limited warranty |
|---|---|
| Maestro stainless steel / 5-plyUncoated stainless steel | 25 years |
| Artist & Black AngusCarbon steel | 25 years |
| NoriEnameled cast iron | 25 years |
| Maestro ceramic nonstickIncludes ceramic-coated 5-ply stainless steel | 10 years |
| ForestCarbon steel | 10 years |
| NeatCeramic nonstick | 10 years |
| EnergyCeramic nonstick | 5 years |
| CiclaCeramic nonstick | 3 years |
Have a Maestro pan? Check the cooking surface: uncoated stainless steel has a 25-year limited warranty; ceramic nonstick, including coated 5-ply, has a 10-year limited warranty.
What’s covered
- Manufacturing defects in materials or construction.
- Defects present at delivery or that develop with proper, normal household use.
- Structural failures, such as a handle failure or base warping caused by a manufacturing defect under normal use.
For covered defects, Alva will repair or replace the product at our discretion, at no cost to you. We cover shipping on approved claims.
What’s not covered
- Normal wear, including scratches, discoloration and surface wear.
- Gradual loss of nonstick performance with regular use.
- Overheating or thermal shock, such as placing a hot pan in cold water.
- Damage from metal utensils on ceramic nonstick surfaces.
- Misuse, improper care or storage, and accidental damage.
- Commercial or outdoor use.
- Purchases from unauthorized retailers or resellers.
Let’s help with your cookware
Email our care team with these three things so we can review your claim.
Proof of purchase
Your order number or receipt showing where you purchased your cookware.
Clear photos
Show the product and the issue you’d like us to review.
A short description
Tell us what happened and how the cookware was being used.
Send to care@alvacookware.com with the subject “Warranty Claim.”
Typical response time: 2–3 business days.
Our team will review your claim and explain the next steps. Alva covers shipping for approved repairs or replacements. Replacement colors may vary slightly.
Damaged or defective on arrival?
Contact care@alvacookware.com within 30 days of delivery. Include a quick photo so we can document the issue and help arrange a replacement or store credit.
Warranty questions
Is my marketplace purchase covered?
Coverage applies to purchases from alva-cookware.us or an authorized Alva retailer. Examples include Amazon purchases from Alva or Allinox USA, Wayfair and Macy’s. The seller matters: purchases from unauthorized third-party sellers are not covered. Keep your receipt. If you’re unsure, email it to our care team and we’ll confirm.
Does the warranty cover nonstick wearing out?
Gradual changes in nonstick performance from regular use are normal wear and are not covered. Manufacturing defects are covered within the applicable limited warranty term.
Who pays shipping for an approved claim?
Alva covers shipping for approved warranty repairs or replacements. Contact our team first for the next steps.
Where can I register my cookware?
Use our warranty registration form to share your product and purchase details.
Go to warranty registrationIs the warranty the same as the home trial?
The warranty covers manufacturing defects for the applicable collection term. The home trial and returns policy are separate.
View shipping & returns
Thoughtful cookware, designed in Belgium since 1949.