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Learn about Alva’s cookware warranties. From ceramic coated to stainless steel, we stand behind our craftsmanship with limited lifetime and 10-year coverage.

Alva Cookware Warranty Policy | Lifetime Quality Guarantee

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Maestro 12 - Piece Cookware Set — Signature Edition - Alva Cookware

Maestro 12 - Piece Complete Set - Alva Cookware

Maestro Essentials 4 - Piece Set - Alva Cookware

Maestro 3 - Piece Frying Pan Set - Alva Cookware

Maestro 12-Piece Complete Set

Default Title

The Essential Set for Everyday Cooking — Fast, Even Heat Without the Toxins.Thoughtfully designed in Belgium to handle real meals, real messes, and real kitchens. Features Clean, Trusted MaterialsCeramic nonstick interior made without PFAS or PTFE for confident, everyday use Even Heat, Reliable ResultsDesigned to heat evenly and respond quickly for consistent cooking across meals. Easy to Cook With, Easy to CleanSmooth ceramic surface releases food easily and wipes clean after use. Built for Real LifeDurable construction made to handle daily cooking — not delicate, disposable nonstick. What's Included 8" Frying Pan 11" Frying Pan 2 Qt. Saucepan with Lid 2.5 Qt. Sauté Pan with Lid 4 Qt. Stock Pot with Lid Details & Specs Material: 100% RCS certified recycled aluminum body Coating: Made without PFAS, PTFE, or PFOA Stovetops: Gas, electric, ceramic, induction Oven safe: Up to 400°F (204°C) Handle: Riveted stainless steel Care: Hand wash recommended Care & Use Cook over medium to medium-high heat — high heat can shorten the life of the coating. Use silicone or wooden utensils — metal can scratch the surface over time. Add a small amount of oil or butter — improves release and helps protect the coating. Avoid cooking sprays. Hand wash recommended for longevity Visit our Care & Cleaning Guide for more details.

The Essential Set for Everyday Cooking — Fast, Even Heat Without the Toxins. Thoughtfully designed in Belgium to handle real meals, real messes, and real kitchens.
<h2>Features</h2>
<ul>
<li>
Clean, Trusted Materials Ceramic nonstick interior made without PFAS or PTFE for confident, everyday use</li>
<li>
Even Heat, Reliable Results Designed to heat evenly and respond quickly for consistent cooking across meals.</li>
<li>
Easy to Cook With, Easy to Clean Smooth ceramic surface releases food easily and wipes clean after use.</li>
<li>
Built for Real Life Durable construction made to handle daily cooking — not delicate, disposable nonstick.</li>
</ul>
<h2>What's Included </h2>
<ul>
<li>8" Frying Pan 
</li>
<li>11" Frying Pan</li>
<li>2 Qt. Saucepan with Lid</li>
<li>2.5 Qt. Sauté Pan with Lid</li>
<li>4 Qt. Stock Pot with Lid</li>
</ul>
<h2>Details &amp; Specs</h2>
<ul>
<li>Material: 100% RCS certified recycled aluminum body</li>
<li>Coating: Made without PFAS, PTFE, or PFOA</li>
<li>Stovetops: Gas, electric, ceramic, induction</li>
<li>Oven safe: Up to 400°F (204°C)</li>
<li>Handle: Riveted stainless steel 
</li>
<li>Care: Hand wash recommended</li>
</ul>
<h2>Care &amp; Use</h2>
<ul>
<li>Cook over medium to medium-high heat — high heat can shorten the life of the coating.</li>
<li>Use silicone or wooden utensils — metal can scratch the surface over time.</li>
<li>Add a small amount of oil or butter — improves release and helps protect the coating. Avoid cooking sprays.</li>
<li>Hand wash recommended for longevity</li>
<li>Visit our <a href="https://alva-cookware.us/pages/caring-ceramic-nonstick-cookware" title="Care and cleaning guide">Care &amp; Cleaning Guide</a> for more details. 
</li>
</ul>

Mobi 8 - Piece Cookware Set - Alva Cookware

Mobi 8-Piece Cookware Set

Cookware Sets

<h1 style="text-align: center;">Alva Limited Warranty Policy</h1>
At Alva, we design cookware to be used often and enjoyed for years. Every piece is made with care, durable materials, and thoughtful construction. To support that commitment, all Alva cookware is covered by a limited warranty against manufacturing defects.
<h2 data-start="694" data-end="714">Warranty Coverage</h2>
All Alva cookware is backed by a limited warranty that covers defects in materials and workmanship when used under normal household cooking conditions.
Warranty coverage varies by product and collection. Full coverage details are outlined below.
<h2 data-start="977" data-end="1002">Coverage by Collection</h2>
<h3 data-start="1004" data-end="1044">Stainless Steel, Carbon Steel (Artist Collection) &amp; Enameled Cast Iron</h3>
Covered by a limited lifetime warranty against manufacturing defects.
<h3 data-start="1125" data-end="1160">Ceramic Nonstick &amp; Carbon Steel (Forest Collection)</h3>
Covered by a limited warranty against manufacturing defects. Coverage length varies by product.
Please note: Nonstick performance naturally changes over time with regular use and is not considered a defect.
<h2>What the Warranty Covers</h2>
The Alva warranty covers:
<ul data-end="2913" data-start="2752">
<li>Manufacturing defects in materials or construction</li>
<li data-end="2804" data-start="2752">Issues that occur under normal household use</li>
<li data-end="2804" data-start="2752">
Defects present at delivery or that develop with proper use
</li>
</ul>
If a product is found to have a manufacturing defect, Alva will, at its discretion, repair or replace the item at no cost.
What's Not Covered :
This warranty doesn't cover damage from:
<ul class="[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7">
<li class="whitespace-normal break-words">Overheating beyond recommended temperatures</li>
<li class="whitespace-normal break-words">Use of metal utensils on ceramic nonstick surfaces</li>
<li class="whitespace-normal break-words">Sudden temperature changes (thermal shock)</li>
<li class="whitespace-normal break-words">Cosmetic changes such as discoloration, scratches, or surface wear from regular use</li>
<li class="whitespace-normal break-words">Changes in nonstick performance over time</li>
<li class="whitespace-normal break-words">Commercial or outdoor use</li>
<li class="whitespace-normal break-words">Improper care or storage</li>
</ul>
These exclusions help ensure fair and consistent warranty evaluation for all customers.
<h3 data-start="2331" data-end="2364">How to Submit a Warranty Claim</h3>
If you believe your cookware has a manufacturing defect, please contact us at: care@alvacookware.com
When submitting a claim, please include:
<ul>
<li>Your order number or proof of purchase</li>
<li>Clear photos of the product and the issue</li>
<li>A brief description of the concern</li>
</ul>
Our team will review your claim and follow up with next steps. For approved warranty claims, Alva covers shipping for replacement or repair.
<ul></ul>
Important Notes 
<ul class="[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7">
<li class="whitespace-normal break-words">Valid for original US purchasers with proof of purchase</li>
<li class="whitespace-normal break-words">Only applies to products bought from Alva or authorized retailers</li>
<li class="whitespace-normal break-words">Replacement products may differ in color from your original 
</li>
</ul>
<h3 data-end="2830" data-start="2796">Damaged or Defective on Arrival</h3>
If your order arrives damaged or with a manufacturing defect, please contact us as soon as possible. We’ll make it right with a replacement or store credit.
<h3 data-start="3208" data-end="3221">Questions?</h3>
If you have questions about warranty coverage or need help with a claim, our support team is here to help.
📧 <a data-start="3336" data-end="3357" class="decorated-link cursor-pointer" rel="noopener">care@alvacookware.com</a>

Alva Limited Warranty Policy At Alva, we design cookware to be used often and enjoyed for years. Every piece is made with care, durable materials, ...

Warranty

<div>
 Last updated: January 13, 2026
 Alva Cookware operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Alva Cookware is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information. 
 Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
 <h2>Personal Information We Collect or Process</h2>
 When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
 <ul>
 <li>Contact details including your name, address, billing address, shipping address, phone number, and email address.</li>
 <li>Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.</li>
 <li>Account information including your username, password, security questions, preferences and settings.</li>
 <li>Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.</li>
 <li>Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.</li>
 <li>Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.</li>
 <li>Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services. </li>
 </ul>
 <h2>Personal Information Sources</h2>
 We may collect personal information from the following sources:
 <ul>
 <li>Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;</li>
 <li>Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;</li>
 <li>From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf; </li>
 <li>From our partners or other third parties.</li>
 </ul>
 <h2>How We Use Your Personal Information</h2>
 Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
 <ul>
 <li>Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.</li>
 <li>Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services. </li>
 <li>Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.</li>
 <li>Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you. </li>
 <li>Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.</li>
 </ul>
 <h2>How We Disclose Personal Information</h2>
 In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
 <ul>
 <li>With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).</li>
 <li>With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses <a href="https://shop.alva-cookware.us/pages/data-sharing-opt-out"> here</a> .</li>
 <li>When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.</li>
 <li>With our affiliates or otherwise within our corporate group.</li>
 <li>
 In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
 </li>
 </ul>
 <h2>Relationship with Shopify</h2>
 The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the <a href="https://www.shopify.com/legal/privacy/app-users">Shopify Consumer Privacy Policy</a> . Depending on where you live, you may exercise certain rights with respect to your personal information here <a href="https://privacy.shopify.com/en">Shopify Privacy Portal Link</a>. 
 <h2>Third Party Websites and Links</h2>
 The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
 <h2>Children's Data</h2>
 The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
 <h2>Security and Retention of Your Information</h2>
 Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
 How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
 <h2>Your Rights and Choices</h2>
 Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
 <ul>
 <li>Right to Access / Know. You may have a right to request access to personal information that we hold about you.</li>
 <li>Right to Delete. You may have a right to request that we delete personal information we maintain about you.</li>
 <li>Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.</li>
 <li>Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.</li>
 <li>Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses <a href="https://shop.alva-cookware.us/pages/data-sharing-opt-out">here</a>. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.</li>
 <li>
 Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
 </li>
 </ul>
 <div>
 
 </div>
 You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en. 
 We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
 <h2>Complaints</h2>
 If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
 <h2>International Transfers</h2>
 Please note that we may transfer, store and process your personal information outside the country you live in. 
 If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
 <h2>Changes to This Privacy Policy</h2>
 We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.
 <h2>Contact</h2>
 Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at invoices@allinox-usa.com or contact us at 200 Central Avenue, 4th Floor, St . Petersburg, FL, 33701, US 
</div>

Privacy Policy

<div>
We take great pride in our craftsmanship and use only the finest materials to ensure you receive a high-quality product. Your satisfaction is our top priority. If you need to return an item, please review our return policy below:
We accept returns within 30 days of the original delivery date. Please note that a&nbsp;$11.99&nbsp;handling fee will be deducted from all refunds to cover return processing costs.
Conditions for Returns:
<ul>
<li>All items must be returned in their original packaging, including all accessories, and remain unused.</li>
<li>Returns must be initiated and shipped back within 30 days of the delivery date.</li>
<li>Proof of purchase from our website is required.</li>
<li>Customers are responsible for the shipping costs associated with returning unwanted items to Alva.</li>
</ul>
To start a return please visit the following page:&nbsp;<a href="https://alva-cookware.us/pages/alva-returns" target="_blank">Alva Returns</a>
<ul>
<li class="first:mt-1.5">Send the Product Back: Ship the product to the Alva warehouse in its original packaging within 30 days.</li>
<li>
Receive a Refund: Once the returned item is received and inspected by our team, a full refund (minus the $11.99 handling fee) will be issued within 7 days.&nbsp;
</li>
</ul>
</div>

Refund Policy

At Alva, we provide domestic ground shipping for all our products within the continental US. Once processed, ground shipments typically take 2-4 business days for delivery. For orders shipping to Hawaii or Alaska, an express shipping fee applies.
We offer a flat rate shipping fee of $5.00 and free shipping on all orders over $179 within the continental U.S.

Shipping Policy

OVERVIEW This website is operated by Alva Cookware. Throughout the site, the terms “we”, “us” and “our” refer to Alva Cookware. Alva Cookware offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you. SECTION 1 - ONLINE STORE TERMS By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services. SECTION 2 - GENERAL CONDITIONS We reserve the right to refuse Service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. SECTION 5 - PRODUCTS OR SERVICES (if applicable) Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: [LINK TO REFUND POLICY] We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited. We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more details, please review our Refund Policy: [LINK TO REFUND POLICY] SECTION 7 - OPTIONAL TOOLS We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service. SECTION 8 - THIRD-PARTY LINKS Certain content, products and Services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. SECTION 10 - PERSONAL INFORMATION Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: [LINK TO PRIVACY POLICY] SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. SECTION 12 - PROHIBITED USES In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Alva Cookware, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. SECTION 14 - INDEMNIFICATION You agree to indemnify, defend and hold harmless Alva Cookware and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. SECTION 15 - SEVERABILITY In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. SECTION 16 - TERMINATION The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). SECTION 17 - ENTIRE AGREEMENT The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. SECTION 18 - GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States. SECTION 19 - CHANGES TO TERMS OF SERVICE You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. SECTION 20 - CONTACT INFORMATION Questions about the Terms of Service should be sent to us at care@alvacookware.com. Our contact information is posted below: [INSERT TRADING NAME] care@alvacookware.com [INSERT BUSINESS ADDRESS] [INSERT BUSINESS PHONE NUMBER] [INSERT BUSINESS REGISTRATION NUMBER] [INSERT VAT NUMBER]

Terms of Service

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Alva Limited Warranty Policy

Warranty Coverage

Coverage by Collection

Stainless Steel, Carbon Steel (Artist Collection) & Enameled Cast Iron

Ceramic Nonstick & Carbon Steel (Forest Collection)

What the Warranty Covers

How to Submit a Warranty Claim

Damaged or Defective on Arrival

Questions?

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