Returns & Exchanges

Cook With It. If It's Not Right, Send It Back.

We make cookware to be used, not babied. So put your Alva products to work — sear, simmer, bake, the whole thing. If they're not right for you, you have 45 days from delivery to return or exchange them, and return shipping is on us.

• Used is welcome. We expect you to actually cook with it. Normal wear, seasoning, or discoloration from real use is not a reason we'll turn a return away.
• Just send it back in reasonable condition (no excessive or intentional damage) with all original parts and accessories included.
• Keep the original packaging where you can — it helps everything get back to us safely.

Returns

We cover return shipping on one prepaid label per order. Start your return through our returns portal and we'll email you the label.

Refunds

Once we receive and inspect your return, we'll process your refund within 5 business days to your original payment method. You'll get an email as soon as it's done.

Damaged or Defective Items

If something arrives damaged or defective, contact us right away — we'll replace it or refund it in full, including any shipping costs, at no charge to you.

Price Match Policy

Pricing and sales on alva-cookware.us are subject to change. We offer a 14-day price match guarantee on alva-cookware.us only. If you purchase an item on our website and its price decreases within the 14-day window, we will refund you the difference. We do not price match third-party sellers or retailers.

Discounts and Promotions

Multiple discount codes cannot be combined on the same order. Only one discount code may be used per order.