Shipping & Returns

We want you to feel confident ordering from Alva. Below you’ll find clear information about shipping, returns, and warranty coverage — no fine print, no surprises.

• Orders placed before 1PM ET (Mon–Fri) are dispatched the same business day.
• Orders placed after 1PM ET or on weekends will ship the next business day.
• Please allow additional time during holidays or peak periods.

US Standard Shipping

We work to get your Alva cookware to you quickly and safely.

• Free shipping on U.S. orders over $99
• Orders under $99 ship at a flat rate.
• Most orders arrive within 2–5 business day.

• You’ll receive a confirmation email with tracking once your order ships

Please note: Delivery to Alaska, Hawaii, and U.S. territories may take slightly longer.

International Shipping

Standard Shipping – DHL eCommerce Parcel Direct

• Estimated delivery: 7–11 business days
• Cost: Shown at checkout

Duties & taxes may apply.

Shipping Protection

Shipping Protection must be added at time of purchase and is non-refundable. Please see guidelines below:

• Lost - Stuck in transit Claims must be filed between 7 and 30 days from the last shipping update.
• Stolen - Marked as delivered Claims must be filed between 5 and 30 days from when the order was marked delivered.
• Damaged - Claims must be filed with photos of the damaged package and item(s), no later than 30 days from when the order was marked delivered.

You can file a claim here. Claims can be filed 24/7 and replies are typically received within 24 hours.

Taxes & Duties

For applicable locations, duties & taxes will be automatically calculated and displayed during checkout. Depending on the country, you will have the option of DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid).

Please note that if DDU is selected, you will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.

Returns & Exchanges

Cook With It. If It's Not Right, Send It Back.

We make cookware to be used, not babied. So put your Alva products to work — sear, simmer, bake, the whole thing. If they're not right for you, you have 45 days from delivery to return or exchange them, and return shipping is on us.

• Used is welcome. We expect you to actually cook with it. Normal wear, seasoning, or discoloration from real use is not a reason we'll turn a return away.
• Just send it back in reasonable condition (no excessive or intentional damage) with all original parts and accessories included.
• Keep the original packaging where you can — it helps everything get back to us safely.

Returns

We cover return shipping on one prepaid label per order. Start your return through our returns portal and we'll email you the label.

Refunds

Once we receive and inspect your return, we'll process your refund within 5 business days to your original payment method. You'll get an email as soon as it's done.

Damaged or Defective Items

If something arrives damaged or defective, contact us right away — we'll replace it or refund it in full, including any shipping costs, at no charge to you.

Price Match Policy

Pricing and sales on alva-cookware.us are subject to change. We offer a 14-day price match guarantee on alva-cookware.us only. If you purchase an item on our website and its price decreases within the 14-day window, we will refund you the difference. We do not price match third-party sellers or retailers.

Discounts and Promotions

Multiple discount codes cannot be combined on the same order. Only one discount code may be used per order.

Alva Limited Warranty

Every Alva pan is covered by a limited warranty against manufacturing defects, for the original purchaser, with proof of purchase. Stainless steel, Artist carbon steel, and enameled cast iron carry a limited lifetime warranty. Maestro ceramic nonstick and Forest carbon steel carry a limited 10-year warranty, and Energy, Mobi, and Neat ceramic nonstick carry a limited 5-year warranty. If we made it wrong, we repair or replace it free — and we pay return shipping on approved claims.

Alva has designed cookware in Belgium since 1949. We stand behind every piece, and this page explains exactly what that means, what's covered, and how to file a claim.

Coverage at a glance

All coverage applies to normal household cooking use. "Limited lifetime" means for the lifetime of the product under normal use — it does not cover normal wear or the exclusions listed below.

What the warranty covers

• Manufacturing defects in materials or construction

• Defects present at delivery, or that develop under proper, normal household use

• Structural problems such as a handle that fails or a base that warps under normal-use conditions

If a product has a covered manufacturing defect, Alva will, at our discretion, repair or replace it at no cost to you, and we cover shipping on approved claims.

What the warranty does not cover

This is a defects warranty, not a wear-and-tear or accidental-damage guarantee. It does not cover:

• Normal cosmetic change — discoloration, scratches, or surface wear from regular use

• Gradual loss of nonstick performance over time (this is normal and expected, not a defect)

• Overheating beyond recommended temperatures, or thermal shock (sudden temperature changes, e.g. a hot pan into cold water)

• Damage from metal utensils on ceramic nonstick surfaces

• Misuse, improper care or storage, or accidental damage

• Commercial or outdoor use

• Products not purchased from Alva or an authorized retailer

Where you bought it matters

To keep warranty service fast and fraud-free, coverage applies only to products bought from alva-cookware.us or an authorized Alva retailer.

Authorized U.S. retailers include: Amazon (Alva and Allinox USA storefronts), Wayfair, and Macy's. Purchases from these sellers are covered — keep your order confirmation or receipt as proof of purchase. Items bought from unauthorized third-party resellers or marketplace sellers we don't recognize cannot be covered, because we can't verify they're genuine or how they were handled.

If you're unsure whether your seller was authorized, email us your receipt and we'll confirm.

How to file a warranty claim

1. Email care@alvacookware.com with the subject line "Warranty Claim."

2. Include your order number or proof of purchase.

3. Attach clear photos of the product and the issue.

4. Add a short description of what happened.

Our team reviews every claim and follows up with next steps. For approved claims, Alva covers shipping for the repair or replacement. Replacement products may differ slightly in color from your original.

Typical response time: within 2–3 business days

Damaged or defective on arrival

If your order arrives damaged or with a manufacturing defect, contact us within 30 days at care@alvacookware.com and we'll make it right with a replacement or store credit — no claim photos-and-review process needed for arrival damage, just a quick photo so we can flag the carrier.

Warranty FAQ

1. Is Alva cookware covered by a lifetime warranty? Stainless steel, Artist carbon steel, and enameled cast iron carry a limited lifetime warranty against manufacturing defects. Maestro ceramic nonstick and Forest carbon steel carry a limited 10-year warranty, and Energy, Mobi, and Neat ceramic nonstick carry a limited 5-year warranty.
2. Does the warranty cover nonstick wearing out? No. Nonstick performance naturally changes with regular use and is considered normal wear, not a manufacturing defect.
3. Is my Amazon (or Wayfair/Macy's/ect.) purchase covered? Yes. Amazon, Wayfair, and Macy's are authorized Alva retailers. Keep your receipt or order confirmation as proof of purchase.
4. What do I need to file a claim? Proof of purchase (order number or receipt), clear photos of the issue, and a short description, sent to care@alvacookware.com.
5. Who pays return shipping? For approved warranty claims, Alva pays return shipping for the repair or replacement.
6. Where do I register for my warranty? You can register your warranty by completing the warranty registration form.

Questions about shipping, returns or warranty? See exactly what to expect when you order from Alva — timelines, fixes for shipping issues, and how support responds.