Contact Alva Cookware

Reach our U.S. Care Team: email care@alvacookware.com · or use the form on this page. We're based in the U.S. and usually reply within 24 hours (Monday–Friday). Alva is a family-owned Belgian cookware maker, founded in 1949 and operated in the United States by Allinox USA Inc. This is our official support page — whether you have a question about a product, an order, a return, or a warranty claim, you're in the right place and you're talking to Alva directly.

Email Us Directly

Prefer to reach us by email? Send your message to our Care Team at:
Care@alvacookware.com →

Common Topics

  • Orders & shipping — order status, changes, tracking. Track your order here:Order Tracking
  • Returns — start a return any time within our 45-day window: Start a Return
  • Warranty claims — for manufacturing defects: see the Warranty Policy, then email care@alvacookware.com with your proof of purchase and photos
  • Product questions — materials, sizing, induction compatibility, PFAS-free safety: check our FAQs or just ask
  • Wholesale — order through our Faire storefront
  • Press & partnerships — see our Press page or email care@alvacookware.com with "Press" in the subject line

About Alva

Alva has been making cookware in Belgium since 1949. Our cookware is PFAS-free (no PTFE, PFOA, or PFOS) and independently tested to EU food-contact safety standards. We sell direct here at alva-cookware.us and through authorized retailers including Amazon, Wayfair, and Macy's. Read our story →

How Can We Help?

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Official Alva Cookware Store
Your authorized source for Alva Cookware with full manufacturer warranty.